UXB London

Agency expert in Website Creation, Innovation.

Profile verified by its owner

Contact UXB London
starstarstarstarstar
starstarstarstarstar
( reviews)
UXB London

About UXB London

This agency has already been claimed by its owner

Description
  • UXB London is a user experience and service design consultancy. We solve business problems and generate new customer propositions through UX strategy, research and service design. Our user-centred methods deliver better customer experience and pave the way for digital transformation.

     

    We have many years of experience with large and small enterprise and a considerable track record in many sectors sector.

     

    Some of the organisations we have worked with include:

     

    BUPA, PepsiCo, The Arts Council, Willmott Dixon construction, TFL, Royal Academy of Arts, Tate, British Film Institute, Cranfield School of Management, Goldsmiths University, Royal Trinity House, Notting Hill Housing, Crossrail, The Carbon Trust 

    When to hire us:

    Recognising that your business has an issue is the first step to improving it.

    Every business faces constant demands to innovate. Whether that is from customers that adopt new tech at great speed, or from staff that are drowning in legacy systems.

    While each client challenge is unique, the scale of the solution often falls within in three categories.

    Small

    Your content is good but your CMS is horrible to use. Your website doesn't work on mobile and offers a poor user experience.

    To ensure your content doesn't go stale you need a content management tool that you actually enjoy using.

    Medium

    Your customers needs and expectations are ahead of your ability to meet them. You need user research and insight to inform your digital business strategy.

    Large

    Your business has committed to digital transformation. You want to rapidly explore new product and service propositions and develop those that will deliver your business goals.

     

     

     

starstarstarstarstar
starstarstarstarstar
( reviews)

Location

Show address

Languages

en

Social Media

Services offered

We are active in different sectors

Website Creation
  • Our web design services include: Responsive design Front end development Content management Iterative and agile optimisation Ongoing support and hosting We think of ourselves as being ‘technology agnostic’ and stay abreast of all the latest developments. This means we can help you select the best solution for your business needs – and how to make good use of it from the start of a digital project, to completion and beyond. We do this through: In-house development System integration and hosting management A special interest in user experience Placing emphasis on good and robust accessibility practice Being active in the web standards community A commitment to open-source solutions
Request info
Innovation
Request info

Interested by our service? Contact us now!

Contact UXB London

A few metrics about the agency

2

Services

0

Reviews

9

Works

6

Team members

Previous Works

Check the latest works made for our clients
9 work(s) uploaded
  • User-centered focus makes for high performing site

    User-centered focus makes for high performing site

    July 2016
    July 2016

    User-centered focus makes for high performing site

    Our 'mobile first', user centred design process helped to uncover the content and functionality that parents and staff valued most. The result is an elegant site, optimised for mobile, that is useful for parents, easy for staff to update, and even attracting new customers.

    The staff at St Chris were frustrated by their website, which was no longer fit for purpose. Updating their content was tortuous. Adding new pages required help from the developers. And parents stopped using it because they got confused by the navigation.

    Highlights

    Extensive research with parents and staff define strategy Prioritise mobile delivery through our 'mobile first' design approach Responsive design for optimum user experience an any device New wysiwyg content management system Significant increase in new enquiries from prospective parents.

    Project costs were met by diverting budget from under performing above the line ad spend.

    "Just to let you know that for the first time ever we are now receiving real enquiries from our website".

    Richard Palmer, Head.

    Results

    The new St Chris website is delivering value on many fronts. Parents and staff have spontaneously praised how easy it is to use. For the first time the school now receives enquiries through the site and visitors are also subscribing to receive school content. Compared to the previous year:

    Site visits up 15% Pages viewed per visit up 47% Bounce rate down 38%

    Digital Strategy
    Making the case for a £16bn Infrastructure project

    Making the case for a £16bn Infrastructure project

    July 2016
    July 2016

    Making the case for a £16bn Infrastructure project

    Highlights

    Parliamentary Bill submission Public consultation communications Marketing communications Exhibitions Shop design Digital strategy Website design,

    Website Creation
    Data sharing best practice for The Audience Agency

    Data sharing best practice for The Audience Agency

    July 2016
    July 2016

    Data sharing best practice for The Audience Agency

    Designed and delivered in record time, this site helps arts and cultural organisations understand the legal requirements for data sharing.

    This information based website helps arts organisations understand the data protection requirements of sharing customer data with other organisation.

    We designed the new website to be easy to navigate and mobile friendly it provides information, advice and examples to help organisation share data responsibly.

    It was created for The Audience Agency and Arts Council England.

    Estimated time: 2 weeks

    Estimated budget: £10k

    Website Creation
    Working with PepsiCo globally

    Working with PepsiCo globally

    July 2016
    July 2016

    Working with PepsiCo globally

    Designing Websites for PepsiCo

    Designing, maintaining and managing digital services in the UK, EU countries, Turkey and Australia.

    UXB have been working with PepsiCo in the UK, across Europe and Australia since 2005.

    Working with the PepsiCo UK

    Our work in the UK has included:

    First website for PepsiCo UK 11 years to date evolving and keeping the UK website relevant Creative direction and brand management both online and offline Digital marketing and e communications services Content marketing and copywriting services Ongoing digital consultancy and digital brand management Art direction and creation of photographic assets and infographics Direction and production of marketing video

    In Europe and Australia we have:

    Provided consultation on a proposed rollout of websites across all European territories Implemented the rollout with 15 European countries, creating new websites and providing content and project management services to facilitate this process Created a new website for Australia and New Zealand and provided update and management services for 4 years Created content managed websites using our CMS for PepsiCo Belgium and PepsiCo Netherlands The Pepsico belgium website is a dual language and content managed Worked closely with the Belgium and Holland teams for 4 years to keep the websites relevant and suitable for their needs Continued to provide consultation services, support and advice on digital in all territories

    Website Creation
    Experience design and digital strategy for one of

    Experience design and digital strategy for one of

    July 2016
    July 2016

    Experience design and digital strategy for one of

    We recently launched the new website for Willmott Dixon. It's a bold, responsive design that's a huge step forward in usability, UX design and brand positioning for this UK success story.

    Willmott Dixon has been a family business since 1852. Their reputation in the UK construction sector, and in the wider business community is the envy of many. Their work reaches far and wide into society – from schools, to homes, to leisure and health facilities – 90% of the population is never more than a mile from one of their projects.

    Standing out in the sector and becoming a leader in digital communications

    In common with a surprisingly high number of large businesses, Willmott Dixon's old website had been outpaced by the digital habits and expectations of site users. They had some great content but visitors would struggle to find it, particularly if using a mobile device. In short, their reputation was not being upheld online.

    Discover, define, develop, deliver

    We were appointed to discover what the business needed to become online, develop a digital strategy that would catapult them ahead of their peers, and reposition the brand in the digital realm.

    As with most of our work, we applied the 'double diamond' service design process. After several months of close collaboration we launched a bold new website that is unlike anything else in the UK construction sector.

    User centred design thinking

    There is a paradox that exists in the construction sector. From architects, to engineers, product manufacturers to contractors, the construction sector revolves around usability – but seems to ignore human factors when it comes to digital communication.

    For instance, during our research in the discovery phase, we found that only 7 of the Top 100 UK Construction Companies have a mobile optimised website. This, at a time when nearly 80% of adults in the UK have a smartphone (Ofcom) and 45% of active candidates have applied for a job via mobile device (LinkedIn).

    Thanks to the bravery of our client Andrew Geldard, and the support of the Willmott Dixon leadership, the business recognised the opportunity that this presented and embraced the chance to aim high.

    The challenge

    During the discovery phase it became clear that the major challenge for the business lay in the area of content. While they had some great content, sometimes buried deep inside the business, they weren't able to clearly and succinctly communicate what they did.

    A business of their status and reputation has much to be proud of and deserves to be seen as an exemplar in their field. Organising content into a logical, intuitive and findable hierarchy then became key to how we enhanced their brand online.

    The solution

    We were determined to simplify the site structure as much as possible to create quick user journeys for different site visitors. We also introduced tagging of all content types enabling users a very fluid yet easily navigable way to assemble the content they are interested in on the fly.

    We have maximised the use of Willmott Dixon's extensive image library and provided a home for their hugely popular web cams that let visitors see live progress from around 20 sites.

    Website Creation
    A New Direction:

    A New Direction:

    July 2016
    July 2016

    A New Direction:

    Funded by the Arts Council England, A New Direction connects children, young people and education with the best of arts and culture that the city of London has to offer.

    Their mission is for all children and young people in London to have a great cultural education and the freedom to lead a creative life. After having developed their brand and website in 2012, we have recently completed a redesign of the UX, IA in order to make their rapidly expanding content easier to find and navigate.

    AND’s content had expanded more than was anticipated and this excess was making it hard to navigate and filter for specific interests, something we needed to address in the overhaul of the site. In addition to this, the organisation is also more focused on events than they were in the past, so the site structure and functionality needed to reflect this change.

    To create an elegant response to meet their requirements we:

    simplified the navigation hierarchy and made it easy to get to content

    tagged content using user relevant keywords to create multiple routes to relevant pages

    cleaned up the design, reducing clutter and micro-copy to simplify presentation

    improved mobile and tablet views with clearer layout

    enhanced brand through extended colour palette and new screen fonts

    simplified brand image styles to make better use of photos and make it easier for editors to add images

    Website Creation
    Working with Pepsico globally

    Working with Pepsico globally

    July 2016
    July 2016

    Working with Pepsico globally

    Designing, maintaining and managing digital services in the UK, EU countries, Turkey and Australia.

    UXB have been working with PepsiCo in the UK, across Europe and Australia since 2005.

    Working with the PepsiCo UK

    Our work in the UK has included:

    First website for PepsiCo UK 11 years to date evolving and keeping the UK website relevant Creative direction and brand management both online and offline Digital marketing and e communications services Content marketing and copywriting services Ongoing digital consultancy and digital brand management Art direction and creation of photographic assets and infographics Direction and production of marketing video

    In Europe and Australia we have:

    Provided consultation on a proposed rollout of websites across all European territories Implemented the rollout with 15 European countries, creating new websites and providing content and project management services to facilitate this process Created a new website for Australia and New Zealand and provided update and management services for 4 years Created content managed websites using our CMS for PepsiCo Belgium and PepsiCo Netherlands The Pepsico belgium website is a dual language and content managed Worked closely with the Belgium and Holland teams for 4 years to keep the websites relevant and suitable for their needs Continued to provide consultation services, support and advice on digital in all territories

    Digital Strategy
    Experience Design for Trinity House

    Experience Design for Trinity House

    July 2016
    July 2016

    Experience Design for Trinity House

    Consultancy, research and planning

    With responsibility for the safety of ships and seafarers all day, every day, we think Trinty House is the most important organisation the British public have never heard of.

    When we started finding out about them during the research phase of the project we were staggered by the range of things they did and intrigued by the nature of an organisation that dated back over 500 years.

    Ancient Mariners

    Welcomed into the well-appointed rooms of Trinity House, the building, overlooking Tower Hill, we were presented with a bewildering array of services and a structure that could be traced back to the Royal Charter bestowed on Trinity House by Henry VIII in 1514.

    At the same time as being steeped in history, Trinity House is a world leader in marine technology and sea-based information systems. On top of that, it's a lighthouse authority. A fraternity. A charity. An educator. An events business. A shop. And more.

    Their existing web presence was doing a decent job of passing this complexity onto the user, without much reward for perserverance. Our job was to make what Trinity House does clear to anyone and to deliver their content, at times life-critical, to the right user groups.

    Pursuing personas

    To make navigation easy rather than an effort, we set about identifying the key site users by creating personas. Developing stand-ins for site users is something we do regularly but with Trinity House, the range of our writers was wonderfully extended. From mariners at sea to event bookers and ship owners to sea cadets, we created people from the marine world whose needs the Trinity House website had to meet.

    Charting a course to clarity

    Building on the intelligence gathered through the personas we devised a navigation structure that made sense to them and did not echo the operational structure of the organisation.

    We identified and labelled four main sections for the primary navigation to help bring clarity to Trinity House's digital content and to reinforce its authority.

    Through the secondary navigation we designed quicker and easier customer journeys to the site areas important to Trinity House, and that analytics had showed users looked for.

    The home page and top level landing pages provide key messaging and clear signposting to section content. We extended the colour palette to bring in subtle sea tones and were able to use excellent images, drawing from the extensive library of Trinity House.

    The site delivers a good user experience for people in the marine industry and enables Trinity House to communicate what it does with the confidence of a world authority.

    Digital Strategy
    Transforming CX through service design

    Transforming CX through service design

    July 2016
    July 2016

    Transforming CX through service design

    As The Audience Agency moved from being, primarily, a consultancy business, to a digitally focused one, the chance to think afresh was not to be missed. They asked us to take a close look at their offer and its presentation.

    The Audience Agency is funded by The Arts Council to provide practical advice and insight driven tools to help venues grow their audience. They had evolved as an organisation but recognised that their products and services were confusing to potential customers.

    We were empowered by our client to:

    rethink the product, service structure and offer develop personas and user journeys to inform design work develop a new information architecture and user experience for The Audience Agency website rewrite all brand and service messaging and navigation text redesign the online service and user interface of the Audience Finder product. Audience Finder redesign

    We had designed the front end of the first iteration of ‘Audience Finder’ – a powerful data analysis application that helps arts organisations understand their audiences better. And it had tested promisingly during a year long pilot using real customers.

    Following the pilot, an opportunity arose to roll the product out to a wider market and develop a paid for Software as a Service model to make The Audience Agency less dependent on Arts Council funding.

    The continued development of Audience Finder was the catalyst for rethinking the business as a whole. Our role was to help define what that would be.

    "UXB really took the time to get under the skin of the business, discuss our needs and understand the pressures of the various stakeholders. As a result, the work is really well integrated with the culture of the organisation as well as the business model and we’re looking forward to seeing this reflected in the customer experience.”

    Cimeon Ellerton – The Audience Agency

    The research we carried out uncovered insights that informed strong recommendations and threw up new ideas. The Audience Agency were able to reflect on these and take a clear route forward.

    Research uncovered valuable insights:

    The Audience Finder product was clearly the future of the organisation

    The organisation would need to restructure around this opportunity

    The portfolio of products and services would need to be streamlined

    A new website would need to reflect the changes made to the organisation and its offer

    The Audience Finder user interface would need to be redesigned as a modern web based service.

    Total design rethink

    Through a user-centred service design process we have reorganised The Audience Agency's product and services structure, business design and digital strategy so that their own customers and prospects understand the business better.

    Digital Strategy

Clients’ reviews

Check the latest reviews from our clients

review(s) posted

Total ratings

0/5
starstarstarstarstar
starstarstarstarstar
No recommendation has been published yet.
Be the first to post one!
add_circle_outlineAdd a new review

Let us guide you to the best agency

From web design to advertising campaigns, we guide you to the right agency fitting your needs and budget. Then, compare and hire the one that’s right for you.

Find my agency

100% free - Fee is charged to agencies willing to collaborate with you.